COMPANY
As member of one of the world’s leading material handling equipment and solutions providers our customer offers affordable forklift trucks, warehouse equipment and spare parts to its customers across Europe, the Middle East and Africa. As a company with future our customer is a growing organization in a very dynamic market and is establishing a credible foundation for long-term success. The company is operating in the growing economy market segment and is currently expanding its management team.
Possibilities for regular remote work, attractive compensations & employee benefits, chances to learn new professional skills, a canteen with company subsidized prices, an open and friendly working environment are just some of the various privileges the company offers.
tasks
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Manage the Service & After Sales business
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Steering all After Sales related processes & operational activities together with your team (see detailed insights below)
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Fostering our relations with internal as well as our external dealer network ➢ Taking care to commercially grow the after sales business in EMEA
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Defining and implementing strategic measures to professionalize our product support
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Lead a team of 5 direct and additional dotted line reports
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Manage budget and personnel planning
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Measure and steer the operational and financial KPIs and take actions accordingly
PROFILe
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Experience in managing after sales operations. Preferrable in multiple countries, understanding regional regulations, and adapting service processes
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Profound experience in After Sales & Service business models, products and operations
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A good technical know-how regarding forklifts and/or similar products
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Experience in collaborating and developing a centralized dealer network
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Familiarity in defining, communicating and executing strategic projects
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Experience in leading employees disciplinary as well as functional
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Ability to collaborate on a corporate level with other senior managers
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Organized, solution driven as well as pragmatic and pro-active mindset
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Ability to challenge the status quo and continuously strive for improvements
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Active, self-starting approach with a can-do attitude
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Strong communication & facilitation skills
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Fluent in written and spoken English